"It takes honesty and communication to build a relationship with a client."
Name: Sean Cronin
Title: Northeast Regional Sales Manager
Years at Great Lakes: One
What’s the coolest Great Lakes project you’ve been part of?
Most of the projects that I have worked in my first year have been pretty standard regarding supply cabinets and enclosures but the coolest thing I have experienced is the loyalty I am getting from customers in my past.
How has your perspective on your work changed since you first started out?
I have been in the industry for a while and have worn many hats. I usually have some nervousness starting a new job but Great Lakes has made me feel welcome from the beginning. I love that they allow me to go sell without putting obstacles in the way.
When friends and family ask what you do all day, what do you tell them?
I make “IT & Data center dreams happen”.
What’s the single most important ingredient when it comes to a successful client relationship?
I don’t have a single ingredient--it takes honesty and communication to build a relationship with a client.
How would you describe your approach to tackling challenges when it comes to the client?
My approach is to “Get it done right away." You have to jump into it immediately to fix the issue.
What aspect of GL's approach to their work do you see really making a difference for clients?
CUSTOMER FIRST!!!!! We make it happen for the customer.
How would you describe the company culture at Great Lakes?
I have only been here for a short time but I feel like Great Lakes really cares not only about its employees but also for their families. The way we have been taken care of, especially through current events speaks volumes of how Great Lakes takes care of its own.
What show are you currently binge watching or what’s next up in the queue?
OZARK not sure what is next but my wife and I just also finished up watching “Top Chef”.
If you had a personal motto, what would it be?
I actually go by 2 and this is what we try to teach our kids:
- “Stay away and I’m okay”, this works with ovens and more importantly the “Drama”, that occurs in everyday life.
- “Less is more”. Better to listen then feel you need to be everything to everyone.