General Policies

WarrantyFreight Handling OptionsFreight ConsiderationsDamagesPrivacy Policy

ENCLOSURE WARRANTY

Great Lakes Case & Cabinet Co., Inc. (DBA Great Lakes Data Racks & Cabinets) warrants that each of its standard products is free from defects in material and workmanship for a period of one year from date of shipment. If within that period of time, goods shall be determined defective, these goods should be replaced or repaired at Great Lakes’ option. Under no circumstances, however, will Great Lakes be held responsible for any amount beyond the price of the product or any unauthorized “field” repair. Such correction or replacement of defective goods shall constitute a fulfillment of all liabilities in respect to such goods.

CONDITIONS AND EXCEPTIONS

Certain third-party products offered by Great Lakes are not covered by our limited warranty. Please contact inside sales to obtain information about manufacturer warranties and terms (which may not be assignable).

Our products must be handled, installed and shipped according to industry standards for metal fabrication and solid state electronic equipment. Claims under this policy must be made by the original purchaser. Electrical components provided by Great Lakes are warranted for a period of one year from date of purchase. This applies to all power strips, fan assemblies and blower units. All damages must be reported to Great Lakes within 72 hours after receipt of product. Claims beyond this time period will not be the responsibility of Great Lakes Case & Cabinet Co., Inc. Any indentations, punctures, or other damages to the shipping cartons should be noted by receiving personnel on the bill of lading. This will help protect our customers from possible concealed damages.

REPAIR AND RETURN PROCEDURE

Products being returned for repair or replacement must have prior approval and an assigned RMA number.
The RMA number must appear on all packages, which should be shipped collect to:

Great Lakes Case & Cabinet Co., Inc.
4193 Route 6N East
Edinboro, PA 16412
RMA No. _______________

Products being returned due to reasons other than normal repair or replacement will be subject to a 20% restocking charge. This charge is based on invoice prices. The restocking charge does not release the customer from the responsibility of proper packaging and return of the product in reusable condition. Products held by customer in excess of 30 days may not be returned for credit. The return must have an RMA assigned and are the responsibility of the customer to return to Great Lakes.

Note: Any special customized cabinets or cases has an associated engineering drawing; drawing must first be approved in writing by the customer. Once the customer approves and receives the special unit, there will be no return of such product except for modifications or repair of damages.

PAYMENT TERMS

Net 30 day accounts will be opened only after approval of credit. On approved accounts: net 30 days from date of invoice. Past due accounts are subject to a 1.5 % late charge for each 30 days period the outstanding balance remains unpaid beyond the 30th day after invoice date. Past due accounts beyond 60 days are subject to credit hold.

FREIGHT HANDLING OPTIONS

GREAT LAKES NO-HASSLE FREIGHT POLICY, PREPAY AND ADD:

(Carrier specified by Great Lakes) Great Lakes pays freight charges to the carrier and adds freight charge costs to the product invoice. Great Lakes offers this service without an additional handling charge; provided the customer agrees to the following conditions:

  • Carrier is specified by Great Lakes. Great Lakes has contractual agreements with selected carriers to minimize shipping costs.
  • Customer agrees to pay Great Lakes all freight charges appearing on product invoices without requiring additional freight cost documentation.
  • Customer agrees to pay Great Lakes for freight costs associated with an order shipment, but not contained in the initial product invoice. (Great Lakes will provide a separate invoice for this cost.) Example: is an additional cost from the carrier for inside delivery service required by the end user and not specified on the purchase order.
  • Agreement to these conditions is implied when customer specifies prepaid freight when placing an order with Great Lakes.
  • Great Lakes Case and Cabinet Co., Inc. reserves the right to withdraw the prepaid option at any time.
  • All damages must be reported to Great Lakes within 72 hours after receipt of product. Claims beyond this time period will not be the responsibility of Great Lakes Case & Cabinet Co., Inc. Any indentations, punctures, or other damages to the shipping cartons should be noted by receiving personnel on the delivery report. This will help protect our customers from possible concealed damages. Applies only to prepay and Add freight option with carrier specified by Great Lakes.

THIRD-PARTY BILLING

  • (Carrier specified by Customer) Freight is billed to a party other than Great Lakes or the Customer. A third party account number or third party billing address is supplied by the Customer

FREIGHT COLLECT

  • (Carrier specified by Customer) A freight account number is supplied or freight charges are paid by check at the destination site upon delivery.

SHIPPING ESTIMATES

If requested, Great Lakes will provide freight estimates. Great Lakes will not be liable for the accuracy of these estimates. Great Lakes does not guarantee transit times, either verbal or inferred. These are estimates and should be treated as such. Great Lakes reserves the right to discontinue its freight estimate program at any time. All weights shown are approximate and obtained from standard packaging procedures. Skid weight is not included. Product specification, price and availability are subject to change without prior notice. Please contact us at our Edinboro office to verify orders, 1.866.879.4522 or Orders@GreatCabinets.com

FREIGHT CONSIDERATIONS

General Items to Consider

  • Freight can be delivered by a LTL carrier (less than truckload) or a truckload carrier (semi); depending upon the size of the freight, quantity of items, and cost effectiveness. The Great Lakes freight managers will determine which type of carrier will be used
  • Freight quotes for LTL carriers are valid for 14 days; if an order is not placed within 14 days, the quote may have changed. Please call and check.
  • Freight quotes for semi carriers will specify how many days before the quote expires
  • The following cities are subject to a security surcharge, resulting in increased freight costs:
    – Washington DC and the surrounding area (parts of VA and MD)
    – New York City
    – Boston, MA
    – Chicago, IL
  • Delivery to schools and military and government facilities normally require a lengthy sign-in or search process (i.e. security sweep of freight or driver must be escorted onsite) which result in increased freight costs

Shipping restrictions apply to freight that is 91″H or greater. Please keep in mind the following:

  • 84”H enclosures that are bolted to a pallet are 89”H; when the enclosure is bolted to the pallet with casters or levelers installed, the enclosure is now 91”H
  • 91”H enclosures that are bolted to a pallet are 96”H; when the enclosure is bolted to the pallet with casters or levelers installed, the enclosure is now 100”H
  • 91”H freight cannot be liftgated and does not fit on 20% of LTL trucks; freight is likely to be delivered on a full size semi
  • Enclosures can be laid on their side if necessary for delivery, but will require extra packing material; an additional handling charge may apply

DAMAGES

GREAT LAKES NO-HASSLE FREIGHT POLICY, PREPAY AND ADD

  • Great Lakes is responsible for adding freight charges to product invoice and freight claims.
  • Great Lakes has the option to supply replacement parts, if needed.
  • Great Lakes has the option to have damaged product returned to Great Lakes.
  • All damages must be reported to Great Lakes within 72 hours after receipt of product. Claims beyond this time period will not be the responsibility of Great Lakes Case & Cabinet Co., Inc. Any indentations, punctures, or other damages to the shipping cartons should be noted by receiving personnel on the delivery report. This will help protect our customers from possible concealed damages. Applies only to prepay and Add freight option with carrier specified by Great Lakes.

THIRD PARTY BILLING

  • Third party customer is responsible for all freight charges and for filing all freight claims with the freight carrier
  • All replacement parts must be ordered with a new purchase order.

FREIGHT COLLECT

  • Collect customer is responsible for all freight charges.
  • All replacement parts must be ordered with a new purchase order.

PRIVACY POLICY

This Privacy Policy Statement (the “Policy” or the “Privacy Policy” herein) describes how Great Lakes Case & Cabinet Co, Inc. and its U.S. operating subsidiaries and affiliates, including Great Lakes Data Racks & Cabinets (collectively, “GLCC” or “Company” herein), collects, uses, shares and protects information from and about you, along with choices you can make about such information. It also contains other important privacy disclosures, such as how we may update the Privacy Policy and how you can contact us.

SCOPE

This Privacy Policy applies to your interaction with the Company online. It covers the privacy practices of Great Lakes Case & Cabinet Co, Inc. and its U.S. operating subsidiaries and affiliates, including Great Lakes Data Racks & Cabinets (collectively, “GLCC” or “Company” herein), except as outlined below. It applies to personal information about our current or prospective customers, visitors and applicants.

In some cases, we may provide additional details about privacy practices specific to a particular operation or location. For example, our Company website(s) may provide additional privacy details unique to that website, or some locations may post additional privacy details specific to that location or an event.

This Privacy Policy does not apply to:

  • Certain U.S. subsidiaries, affiliates and product lines, which may be subject to their own privacy statements and policies.
  • Credit-related products, which are covered by an issuing banks’ privacy notices that appear on credit applications or that you receive in connection with your credit accounts.
  • ]Your interactions with third parties or their websites that are linked to or accessible from Company’s website(s) or that are operated by unaffiliated parties, even though the website may contain references to GLCC.
  • Practices of our international subsidiaries and affiliates, as well as their subsidiaries, related entities and affiliates.
  • Company’s employment-related records.

 

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